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Sg Casino Terms & Conditions
Sg Casino operates under licences from the Alderney Gambling Control Commission (AGCC) and the UK Gambling Commission, licence number 039175-R-319452-024, issued to Jumpman Gaming Limited.
1. General terms and acceptance
These Terms & Conditions apply to your use of the Sg Casino website, mobile services, games, account facilities and related features. They form an agreement between you and the operator of the relevant service. If you do not agree with these terms, you must not register, deposit funds, play games or otherwise use the website.
You should also read any additional terms that apply to a particular game, promotion, payment method or account feature. Those terms may provide further conditions and will apply alongside these Terms & Conditions. If there is an inconsistency, the specific terms for the relevant service or offer may apply to the extent of that inconsistency.
Sg Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to the services, operational needs or improvements to the website. The latest version will be made available on the website. Your continued use of the service after an update means that you accept the revised terms. If you do not accept a change, you should stop using the service and contact the appropriate support channel available on the website.
Eligibility and lawful use
You must be legally permitted to use online gambling services in the place where you are located. You must meet the applicable minimum age requirement and comply with all laws that apply to you. It is your responsibility to check whether online gambling is lawful in your location before using Sg Casino.
- You must provide accurate and complete information when registering or using an account.
- You must not allow another person to use your account or use another person's account.
- You must not use the service for fraud, money laundering, unlawful activity or any other improper purpose.
- You must not attempt to interfere with the website, games, payment systems, security controls or other users.
- You must comply with applicable Australian laws and any other laws that apply to your use of the service.
2. Accounts, identity and security
An account may be required to access some or all Sg Casino services. You may be asked to provide information that helps verify your identity, age, location, payment method or source of funds. Verification checks may be completed when you register, before a withdrawal, during your use of the service or whenever reasonably required.
You must keep your registration details current and notify Sg Casino if any important information changes. Information supplied by you should be truthful, accurate and not misleading. If information cannot be verified, is incomplete or appears inconsistent, access to the account or certain services may be restricted while checks are completed.
You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by Sg Casino to maintain appropriate security. Do not share passwords, access codes or verification information. If you suspect that your account has been accessed without permission, change your credentials where possible and report the issue through the available support channel promptly.
Account suspension or closure
Sg Casino may suspend, restrict or close an account where this is reasonably necessary for security, compliance, responsible gambling, verification, fraud prevention or other legitimate operational reasons. An account may also be restricted if these terms, promotional rules or applicable laws are breached.
Where an account is closed, any remaining balance will be dealt with in accordance with applicable law and the circumstances of the closure. Sg Casino may delay or withhold a transaction where identity, payment, fraud or legal checks are incomplete. You must not attempt to open a new account to avoid a restriction or closure.
3. Deposits, play and withdrawals
Deposits must be made using a payment method that you are authorised to use. Payment instructions, available methods, minimums, maximums and other conditions may be displayed during the transaction process. A deposit may be rejected, reversed or delayed if it cannot be processed, if the payment method does not meet the applicable requirements or if further checks are needed.
You should only deposit money that you can afford to lose. Gambling is an entertainment activity and does not provide a guaranteed income. You are responsible for reviewing the game information and rules before placing a wager. Outcomes are determined by the relevant game system and, where applicable, randomised technology. Previous results do not influence future results.
A withdrawal request may be subject to account verification, payment checks, applicable limits, game rules and any conditions that were clearly presented when funds were deposited or a promotion was accepted. Sg Casino may return funds through an approved payment method or use another reasonable process permitted by law.
You must check transaction details before confirming a deposit, wager or withdrawal request. Once a transaction has been accepted, cancellation may not be possible. If a technical error, obvious pricing mistake, system fault or other material issue affects a transaction or game result, Sg Casino may take reasonable corrective action in accordance with applicable law and the relevant service rules.
Promotions and bonuses
Promotions, bonuses and other offers are subject to their own terms. These may include eligibility requirements, expiry dates, wagering conditions, game restrictions, maximum values, account limitations or other conditions. You should read the full offer terms before accepting or using a promotion. Sg Casino may refuse, amend or withdraw an offer where permitted by its terms or applicable law, including where there is suspected abuse or multiple-account activity.
- Do not accept an offer unless you understand the conditions attached to it.
- Promotional value may not be treated as withdrawable cash until all applicable requirements are met.
- One person, household, device or payment method may be subject to promotional restrictions.
- Attempts to manipulate, abuse or exploit an offer may result in cancellation of the offer or account action.
4. Responsible gambling, privacy and liability
Responsible gambling
Sg Casino supports informed and responsible participation. Set a budget before you play, keep track of your spending and take regular breaks. Never gamble to recover losses, and do not play when affected by alcohol, medication, stress or other factors that may affect your judgement.
Tools and support options may be available to help you manage your activity. These can include deposit limits, time reminders, temporary breaks, account restrictions or self-exclusion. If gambling is causing concern for you or someone close to you, seek help from an appropriate professional or recognised gambling support service in your area. You may request information about available account controls through the support channel provided on the website.
Privacy and communications
Personal information is handled in accordance with the Sg Casino Privacy Policy and applicable privacy laws. Information may be collected and used for account administration, verification, payments, security, customer support, responsible gambling checks, legal compliance and service improvement. You should review the Privacy Policy to understand how information is collected, used, stored and disclosed.
By creating an account, you may receive service-related communications needed to operate your account. Marketing communications may be managed through the available preferences or unsubscribe options, subject to messages that are necessary for security, legal or transaction purposes.
Website availability and liability
Sg Casino aims to provide a reliable service but does not guarantee that the website, games or account features will always be available, uninterrupted or error-free. Access may be affected by maintenance, technical problems, network issues, third-party services or events outside reasonable control.
To the extent permitted by law, Sg Casino is not responsible for losses caused by your failure to protect account details, interruptions outside its reasonable control, unauthorised use resulting from your actions, or your breach of these terms. Nothing in these terms excludes, restricts or modifies any right or guarantee that cannot lawfully be excluded, restricted or modified under Australian consumer law.
Contact and applicable law
Questions, complaints or requests about these Terms & Conditions should be submitted through the contact or support options published on the Sg Casino website. Please provide enough information for the matter to be reviewed, while avoiding the inclusion of unnecessary sensitive information.
These terms are intended to operate consistently with applicable Australian law and any mandatory requirements that apply to the service and your location. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.