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Betting Rules
Sg Casino operates under licences from the Alderney Gambling Control Commission (AGCC) and the UK Gambling Commission, licence number 039175-R-319452-024, issued to Jumpman Gaming Limited.
1. General betting conditions
Sg Casino provides betting and gaming services subject to applicable Australian laws, regulatory requirements and the rules displayed on the website. These rules apply to bets placed through approved account functions, including any applicable mobile or other digital access points. Additional conditions may apply to a particular sport, event, market, game or promotion. Where a specific rule conflicts with a general rule, the specific rule for that product or market will generally apply.
You must be legally permitted to use the service in your location and must provide accurate information when opening and using an account. Account holders may be required to complete identity, age, location or other verification checks. Access may be restricted, suspended or refused where information cannot be verified, where the service is not available in a particular location, or where use would breach applicable requirements.
You are responsible for keeping your account credentials confidential and for all activity carried out through your account, except where an issue results from a failure by Sg Casino to protect its systems. You must not allow another person to use your account, place bets on your behalf, or use payment methods that do not belong to you. If you believe that your account has been accessed without permission, you should stop using it and follow the account support process shown on the website.
- Only one personal account may be used unless Sg Casino has expressly approved another arrangement.
- You must not use the service for unlawful activity, fraud, manipulation, collusion or any other improper purpose.
- You must not interfere with the website, attempt to bypass security controls or use automated tools without permission.
- Sg Casino may apply account restrictions or take other action where activity appears inconsistent with these rules or applicable requirements.
- Responsible gambling tools and information should be used whenever betting stops being enjoyable or manageable.
2. Placing and accepting bets
A bet is a request only until it has been accepted and recorded by the betting system. The confirmation, bet history or other account record is the primary indication that a bet has been placed successfully. A message, screen display or payment instruction that is interrupted, delayed or not completed does not by itself mean that a bet has been accepted.
Before confirming a bet, check the selection, market, odds or price, stake, potential return and any other information presented. Once accepted, a bet will normally remain valid unless it is cancelled, voided or otherwise adjusted under these rules or the rules for the relevant market. You should not assume that a bet has failed simply because a page has closed or a connection has been interrupted. Check your account history before trying again.
The available minimum and maximum stakes, accepted payment methods, market limits and other transaction conditions may vary. Any applicable limit will be displayed or applied by the system. Sg Casino may refuse, restrict, partially accept or limit a bet where permitted, including for risk management, market availability, technical reasons, legal requirements or account-specific conditions.
Displayed odds, prices, event details and other information are provided for betting purposes and may change before a bet is accepted. Obvious errors may be corrected in accordance with the relevant product rules and applicable law. If an error affects a bet, the outcome may be settled using the correct price or the bet may be voided where appropriate. Sg Casino will take reasonable steps to apply a consistent and fair resolution.
- Select the event, game, market or outcome you wish to back.
- Enter the stake and review the total details shown on the bet slip.
- Confirm the bet only after checking the information carefully.
- Wait for confirmation and retain the bet reference or account record where one is provided.
- Review the settled result and contact support through the available website process if you believe an error has occurred.
3. Results, settlement and cancelled events
Bets are settled using the official result or result source applicable to the relevant sport, event, game or market. The settlement method may differ between markets, particularly where the result depends on a participant, match period, statistical measure, timing point or specific rule. The market information and any displayed rules should be checked before betting.
Where an event is postponed, abandoned, cancelled, interrupted or changed, the outcome will be handled under the rules applying to that market. Some bets may remain valid if the event is completed within the period or conditions specified by the applicable rules. Other bets may be cancelled and treated as void. A selection that has already been unconditionally determined may be settled even if the rest of an event does not proceed.
If a result is corrected by the official governing body or recognised result source, Sg Casino may amend the settlement where permitted. A result is not necessarily determined by an informal report, social media post, live commentary feed or a result shown by a third party. Where official information is unavailable or inconsistent, settlement may be delayed while the position is reviewed.
Bets may be voided or adjusted if an event, market or game is offered in error, if material information was missing or incorrect, if the event was subject to manipulation, or if a technical or operational fault affected the bet. Where a bet is voided, the stake will generally be returned unless a specific rule or legal requirement provides otherwise. Any applicable adjustments will be recorded in the account history.
Live and in-play betting
Live or in-play markets may be subject to delays, suspended betting and changing prices. Information shown during an event may not be instantaneous or complete. A bet submitted while a market is suspended, or after a material change has occurred but before the system updates, may be rejected, repriced or voided in accordance with the relevant market rules. You are responsible for checking the accepted bet details rather than relying on a live display alone.
4. Payments, disputes and responsible betting
Bets may only be funded using an accepted payment method linked to the account holder, subject to any verification and transaction requirements. Deposits, withdrawals, refunds and returned stakes may be reviewed for compliance, security or fraud prevention. Processing times and available methods can vary, and any instructions shown in the cashier or account area should be followed.
If you believe a bet has been recorded, settled or cancelled incorrectly, review the relevant bet reference, date, market, stake and outcome before raising a query. Disputes should be submitted through the support or complaints process available on the website. Providing clear information may help the matter to be assessed. Sg Casino may request additional information and will review complaints in accordance with its applicable procedures.
Betting should be an entertainment activity, not a way to solve financial problems. Set a budget before you begin, use only money you can afford to lose and take regular breaks. Do not chase losses, borrow money to bet or continue betting when you feel distressed or out of control. Account tools may include deposit limits, time limits, activity statements, temporary breaks and self-exclusion, depending on availability and applicable requirements.
- Keep your personal and account information up to date.
- Check your balance and betting history regularly.
- Use available limits or breaks before betting becomes difficult to manage.
- Do not bet while impaired, under pressure or attempting to recover previous losses.
- Seek independent help if gambling is affecting your finances, relationships, work or wellbeing.
These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operating practices. The current version published on the Sg Casino website applies to new bets from the time it takes effect, unless a different application is required by law. Please review the rules regularly and retain a copy for your records if needed.
