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Responsible Gaming
Sg Casino operates under licences from the Alderney Gambling Control Commission (AGCC) and the UK Gambling Commission, licence number 039175-R-319452-024, issued to Jumpman Gaming Limited.
Gamble responsibly
Gambling should be enjoyable and affordable. Before you play, consider how much time and money you are comfortable spending. Only use funds that you can afford to lose, and never treat gambling as a source of income, a way to solve financial problems or an alternative to employment or saving.
There is no guaranteed way to win. Casino games are based on chance, and past results do not predict future outcomes. A winning streak does not make a future win more likely, while a loss does not mean that a win is due. Avoid systems or strategies that claim to guarantee results.
Practical ways to stay in control
- Decide your spending and time limits before you start playing.
- Keep a record of deposits, bets and losses so you have a clear view of your activity.
- Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
- Do not chase losses by increasing your bets or playing for longer than planned.
- Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
- Keep gambling separate from household bills, rent, mortgage payments and other financial commitments.
- Avoid gambling as a response to boredom, loneliness, anxiety or other difficult emotions.
- Talk openly with someone you trust if gambling is becoming difficult to manage.
If you are under the legal gambling age, you must not use Sg Casino. Adults should take reasonable steps to prevent children and other unauthorised people from accessing their account or payment methods. Keep login details private, use available device controls and sign out when you have finished playing.
Tools to manage your play
Account management tools can help you make decisions before gambling rather than during a session. Depending on the features available to your account and applicable requirements, these may include deposit limits, wagering or spending limits, session reminders, time-outs and self-exclusion.
Limits and reminders
A limit can restrict the amount you deposit or spend over a selected period. Choose an amount that fits comfortably within your budget. A session reminder can prompt you to review how long you have been playing and whether you still want to continue. Limits and reminders are most effective when set before you begin.
A limit is not a guarantee that you will win or that gambling will remain affordable. You remain responsible for considering all gambling activity across different services and accounts. If you use more than one gambling provider, set a separate budget for each service and review your overall spending regularly.
Time-outs and self-exclusion
A time-out is a temporary break from gambling. Self-exclusion is a stronger step that prevents access for a selected period or until a review process is completed, subject to the applicable account process and legal requirements. If you choose self-exclusion, do not create another account or attempt to bypass the restriction.
If you want to use a limit, time-out or self-exclusion option, review the information shown in your account or contact the relevant support channel through the website. Requests may be subject to verification and processing requirements. Once a restriction is active, it may not be possible to cancel or reduce it before the selected period ends.
- Choose a restriction that matches the level of control you need.
- Remove saved payment methods where practical.
- Uninstall gambling applications and use blocking software if access is difficult to manage.
- Ask a trusted person to support you in maintaining your decision.
- Seek professional help rather than relying only on account tools.
Recognising when gambling may be a problem
Problem gambling can affect anyone. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work or wellbeing. You do not need to wait for a crisis before seeking help.
Warning signs may include
- Spending more money or time gambling than you planned.
- Trying to reduce or stop gambling but finding that you cannot.
- Chasing losses or gambling to recover money that has already been lost.
- Borrowing money, missing bills or hiding gambling activity from others.
- Feeling restless, irritable or distressed when you cannot gamble.
- Thinking about gambling during work, study, family time or other important activities.
- Gambling to escape problems or to change your mood.
- Experiencing conflict with family, friends or colleagues because of gambling.
- Feeling guilt, shame, anxiety or hopelessness after gambling.
- Selling possessions or taking financial risks to continue gambling.
If any of these signs apply to you, stop and consider taking a break or using self-exclusion. Speak with a qualified gambling counsellor, financial counsellor, doctor or mental health professional. Support is also available for family members and friends who are affected by someone else's gambling.
Australian players can seek confidential gambling support through Gambling Help Online and relevant services in their state or territory. These services can provide information, counselling and practical assistance. You can also contact a trusted health professional or community organisation. If you or someone else is in immediate danger, contact emergency services or an appropriate crisis support service.
Our approach to responsible gaming
Sg Casino aims to provide clear information and tools that help players make informed decisions. Responsible gaming is a shared responsibility. We encourage players to understand the risks, follow applicable laws and use the controls available to them.
We may apply account checks, restrictions or other measures where required by law, our operating processes or safer gambling obligations. These measures can include verifying account information, reviewing activity, limiting access or requesting additional information. They are not a substitute for personal budgeting or professional support.
Promotions, bonuses and other offers may have separate eligibility criteria, terms and conditions. Read those terms carefully before participating, and never increase your gambling solely to qualify for an offer. An offer should not be used to justify spending beyond your planned budget.
Before you play, ask yourself
- Can I afford to lose the amount I plan to spend?
- Have I set a clear time and spending limit?
- Am I playing for entertainment rather than to make money or recover losses?
- Am I in a suitable state of mind to make responsible decisions?
- Would I be comfortable telling someone I trust about my gambling activity?
- Do I know how to pause, limit or exclude my account if I need a break?
If the answer to any of these questions concerns you, do not play. Take a break, apply an account restriction and seek independent support. For help with account controls or responsible gaming options, use the support pathway available on the Sg Casino website. No page can replace personal advice from a qualified professional.