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Privacy Policy
Sg Casino operates under licences from the Alderney Gambling Control Commission (AGCC) and the UK Gambling Commission, licence number 039175-R-319452-024, issued to Jumpman Gaming Limited.
Information we may collect
When you browse the website, create or use an account, contact support or take part in gambling services, Sg Casino may handle information about you. The type of information collected depends on how you use the website and the services available to you. We aim to collect information that is reasonably necessary for operating the website, managing player accounts, meeting legal responsibilities and providing support.
Account and contact information
This may include your name, date of birth, residential or contact details, username, account credentials, communication preferences and information you provide when registering or updating an account. We may also keep records of messages, requests and other information you provide to our customer support team.
Identity and verification information
To help confirm that an account belongs to the correct person, we may request identity or age verification information. This can include copies or details from identity documents, evidence of address and information needed for customer due diligence. Such information may be reviewed to support account security, responsible operation of the service and anti-fraud checks.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, account balances and other transactions. Payment providers may process payment details on our behalf or under their own privacy arrangements. Where appropriate, we may receive information confirming a transaction without receiving complete payment card details.
Technical, device and usage information
When you visit or use the website, technical information may be collected, such as your IP address, browser type, operating system, device information, language settings, approximate location, referring pages and activity on the website. We may also record information about login events, account security events and service performance.
How we use information
Sg Casino may use personal information for the purposes described below. We try to use information only where it is relevant to the service, security, legal requirements or your relationship with us.
- To create, operate, maintain and secure your player account.
- To confirm your identity, age and eligibility to use the service.
- To process deposits, withdrawals, wagers and other account transactions.
- To carry out security, fraud prevention, risk management and anti-money-laundering checks.
- To provide customer support, respond to questions and investigate complaints or technical issues.
- To communicate with you about your account, service notices, security matters, policy changes and other important information.
- To send marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
- To understand website use, improve features, test performance and maintain reliable services.
- To meet applicable legal, regulatory, court, tax, accounting and other compliance obligations.
- To protect the rights, property, safety and security of Sg Casino, our players and other relevant parties.
We may combine information from different parts of the service where this is reasonably necessary for these purposes. We may also use aggregated or de-identified information for analysis and service improvement. Information in this form is not intended to identify individual players.
Sharing information
Personal information may be shared with service providers that help operate the website and gambling services. These may include payment and transaction providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other suppliers acting on our instructions. They should receive access only to information relevant to the services they provide and should handle it in accordance with applicable requirements.
Information may also be disclosed where necessary to meet a legal or official request, protect the service or a person from harm, investigate suspected fraud or unlawful activity, or support a business transfer or restructuring. We do not intend to sell personal information as a product. Where information is handled outside Australia, appropriate safeguards may be used where required.
Cookies, security and retention
Cookies and similar technologies
Sg Casino may use cookies and similar technologies to keep the website working, remember preferences, support login and account functions, understand website activity, improve performance and help protect against misuse. Some cookies may be placed by service providers that support website functions or measurement. Cookies may be session-based and removed when you close your browser, or remain for longer to remember selected settings.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not operate correctly or some preferences may not be saved. Browser controls may not affect every technology used by a website, so some functions may continue to operate where necessary for security or core service features.
Keeping information secure
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication processes and staff or supplier procedures. No online service can guarantee complete security, so players should keep account credentials private, use a secure device and contact support promptly if they suspect unauthorised activity.
Retention of information
We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, financial records and legal compliance. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.
Your privacy rights and contacting us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.
How to exercise your rights
To make a privacy or data request, contact support@sg-casino.online. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. We may need to verify your identity before providing information or making changes. This helps protect players from unauthorised access to personal data.
- Access: ask for a copy of the personal information we hold about you, subject to applicable exceptions.
- Correction: ask us to correct or update information that is inaccurate, out of date or incomplete.
- Deletion: ask us to delete your personal information where it is no longer required and no legal or security reason requires us to keep it.
- Marketing consent: withdraw your consent to marketing by contacting support@sg-casino.online or using an unsubscribe option included in a marketing message.
Withdrawing marketing consent will not normally affect service messages that are necessary for your account, transactions, security or important policy notices. Closing an account does not automatically remove every record, because some information may need to be retained for legal, fraud prevention, dispute resolution or financial record purposes.
Policy updates and questions
This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The updated version will be made available on the website, and the date or other notice may be changed where appropriate. We encourage players to review this page periodically. If you have a question about how Sg Casino handles your information or wish to exercise a privacy right, contact support@sg-casino.online.